Privacy policy

Privacy Policy – HempyTails

Last Updated: [Insert Date]

At HempyTails – Pet Care Collective, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

1. Information We Collect

We may collect the following information when you interact with our website:

  • Name, email address, phone number

  • Billing and shipping address

  • Payment details (processed securely by third-party providers; not stored by us)

  • Order history and preferences

  • Website usage data (cookies, IP address, analytics)

2. How We Use Your Information

Your information is used to:

  • Process and deliver orders

  • Send order updates and shipping notifications

  • Improve website performance and user experience

  • Respond to inquiries and customer support requests

  • Send promotional messages (only with consent)

3. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyse user behaviour

  • Remember preferences
    You can disable cookies in your browser settings, but some features may not function properly.

4. Sharing of Information

We do not sell or trade your personal data.
We may share limited information with:

  • Trusted delivery partners

  • Payment processors

  • Legal authorities (only when required by law)

All partners follow strict data-protection practices.

5. Data Security

We use industry-standard security measures to protect your information from unauthorized access, loss, or misuse.

6. Marketing Communications

You may opt-in to receive updates and offers.
You can unsubscribe anytime via email link or by contacting us.

7. Your Rights

You may request:

  • Access to the personal data we hold

  • Corrections to inaccurate data

  • Deletion of your information (where legally applicable)

8. Data Retention

We retain information only for as long as necessary to:

  • Fulfil orders

  • Comply with legal obligations

  • Improve customer service

9. Third-Party Links

Our website may link to external pages. We are not responsible for the privacy practices of those sites.

10. Contact

For privacy-related concerns:

HempyTails – Pet Care Collective
Bangalore, India
📧 support@hempytails.com
📞 +91-XXXXXXXXXX