Refund policy

HempyTails – Return & Refund Policy

Last Updated: [Insert Date]

At HempyTails – Pet Care Collective, we want you and your pets to be fully satisfied with every purchase. This Return & Refund Policy outlines when and how returns, replacements, and refunds are processed.

1. Eligibility for Returns

We accept returns for most products within 7 days of delivery if the item meets the conditions listed below.

Returnable Items

  • Unopened and unused pet products

  • Non-perishable items in original packaging

  • Products that arrived damaged, defective, or incorrect

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

  • Opened or used consumables (treats, supplements, grooming products, oils, etc.)

  • Perishable goods

  • Personalized or special-order items

  • Gift cards

2. Conditions for Returns

To qualify for a return:

  • The product must be in original condition, unused, and in its original packaging

  • Proof of purchase (order number, invoice, or receipt) is required

  • Returns must be initiated within 7 days of receiving the product

HempyTails reserves the right to refuse returns that do not meet these conditions.

3. How to Initiate a Return

To request a return or replacement, please contact us at:

📧 support@hempytails.com
📞 +91-XXXXXXXXXX
📍 HempyTails – Pet Care Collective, Old Airport Road, Bangalore, India

Please include:

  • Order number

  • Reason for return

  • Photos/videos if the item is damaged or defective

Our team will guide you through the next steps.

4. Return Shipping

  • If the return is due to damage, defect, or incorrect item, we will cover the return shipping cost.

  • For all other eligible returns (e.g., change of mind), customers are responsible for return shipping fees.

5. Refunds

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Method

Approved refunds will be processed to your:

  • Original method of payment

  • Processing time: 5–7 business days after approval

Shipping charges (if any) are non-refundable, except when the return is due to our error.

6. Exchanges / Replacements

We offer free replacements for:

  • Damaged items

  • Defective items

  • Incorrect products received

Exchanges for other reasons depend on stock availability.

7. Order Cancellations

Orders may be canceled before dispatch by contacting our support team.

Once shipped, the order cannot be canceled and will need to follow the return process.

8. Contact Information

For any issues related to returns, refunds, or order concerns, please reach out:

HempyTails – Pet Care Collective
Bangalore, India
📧 support@hempytails.com
📞 +91-XXXXXXXXXX

9. Policy Updates

HempyTails reserves the right to update this Return & Refund Policy at any time. Changes will be posted on this page with a revised “Last Updated” date.