Shipping Policy – HempyTails

Last Updated: [Insert Date]

At HempyTails – Pet Care Collective, we strive to deliver your pet’s essentials quickly, safely, and reliably. This Shipping Policy explains how orders are processed, shipped, and delivered.

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1. Order Processing Time

• Orders are processed within 1–2 business days.

• Orders placed after 5 PM IST or on weekends/public holidays are processed the next business day.

• Once dispatched, you will receive a shipping confirmation email/SMS with tracking details.

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2. Shipping Locations

We currently ship across India, with faster delivery available within Bangalore.

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3. Shipping Methods & Delivery Time

• Bangalore deliveries: 1–3 business days

• Rest of India: 3–7 business days
  Delivery times may vary due to courier delays, weather, festivals, or high-volume periods.

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4. Shipping Charges

• Shipping charges are calculated at checkout based on location and order weight.

• Free shipping may be offered on qualifying orders (as per promotional terms).

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5. Order Tracking

Once your order ships, we send a tracking link via email/SMS.
You may also track orders through your HempyTails account page.

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6. Delayed or Lost Shipments

If your order is delayed or appears lost, contact us at support@hempytails.com or +91-XXXXXXXXXX.
We will coordinate with the courier to resolve the issue.

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7. Incorrect Address

HempyTails is not responsible for failed delivery due to incorrect or incomplete addresses entered by the customer. Additional fees may apply for re-shipping.

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8. Damaged Packages

If a package arrives visibly damaged, please take photos and contact us within 24 hours so we can assist with a replacement or claim.

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9. Contact

For shipping-related inquiries:

HempyTails – Pet Care Collective
Bangalore, India
📧 support@hempytails.com
📞 +91-XXXXXXXXXX